Front Desk Operations Assistant

Title: Front Desk & Operations Assistant

Location: Cupertino / Los Altos (Occasional support across sites)

Type: Full Time

Work Schedule:

• 30-40 hrs/week, 5 days/week

• Tue to Fri 10AM-7PM (Flexible one day off), Sat & Sun 9AM-7PM

Start Date: ASAP

Compensation & Benefits:

• $20–$25/hour (Based on experience)

• 401(k) Match

• Health, vision, dental insurance

Position Summary

Think Academy is seeking a reliable, detail-oriented, and service-minded Front Desk & Operations Assistant to support daily administrative tasks, front desk services, and basic classroom operations. This role ensures smooth campus functioning by helping with check-ins, material preparation, printing, supplies, and parent communication. It is ideal for someone who enjoys helping families, keeping things organized, and supporting the teaching team in a fast-paced educational environment.

Key Responsibilities

Administrative & Operational Support

• Assist with daily office tasks, including printing, filing, material preparation, and basic data entry.

• Manage supply organization: monitor inventory, restock classroom materials, and prepare teaching kits.

• Support logistics such as equipment setup, classroom readiness, and maintaining a clean, organized workspace.

• Help coordinate campus resources during peak times (weekends, special programs, etc.).

Front Desk & Customer Service

• Serve as the first point of contact for parents, students, and visitors with a friendly, professional attitude.

• Support check-in processes, class reminders, and general parent inquiries.

• Assist with student gift redemption, merchandise distribution, and prize inventory.

• Provide basic program information and guide families to the appropriate staff members when needed.

Academic & Campus Support

• Help prepare printed materials, worksheets, and classroom supplies for teachers.

• Support tracking of attendance, class handouts, and post-class procedures.

• Assist with weekend programs, camps, competitions, or open-house events with simple on-site tasks (sign-in, materials table, classroom setup).

• Maintain tidy and welcoming learning spaces across campus.

Qualifications

• Strong communication and customer service skills; enjoys working with families and students.

• Organized, dependable, and attentive to detail.

• Able to multitask and stay calm in a busy environment.

• Experience in administrative work, retail, hospitality, or education support is a plus.

• Able to work weekends and evenings based on program schedules.

What We Offer

• A supportive team environment with clear workflows and training.

• Opportunities to grow into academic operations, customer support, or campus coordination roles.

• Exposure to professional educators, fun learning programs, and a mission-driven culture focused on student success.

Think Academy's Commitment to DEI

Think Academy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Diversity, Equity, and Inclusion (DEI) are fundamental values at Think Academy. We believe that a diverse workforce brings different perspectives and ideas, fostering creativity and innovation. Our commitment to DEI extends to all aspects of employment, including hiring, advancement, and development opportunities

At Think Academy, we strive to create a workplace where everyone feels valued and included. We are dedicated to providing equal opportunities for employment and advancement, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability, or any other protected status.

If you require accommodations to participate in the job application process, please let us know once you have received an update about your application moving forward with the company. We are committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment process