Tremendous
Senior Customer Success Manager
- Location
- New York, NY, US
- Arrangement
- Remote
- Employment type
- Full-time
- Level
- Senior
- Posted
- 9 November 2026 (5 days ago)
Checked yesterdayApplications go to the employer, never to RoleSprint
About this role
Tremendous is the global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. We're trusted by 20,000 organizations like Atlassian, MIT, and United Way to deliver gift cards and money to millions of recipients worldwide.
Our customers (researchers, marketers, HR teams, nonprofits, and platform businesses) rave about how fast and easy Tremendous is to use. Check out our ratings on G2 https://www.g2.com/products/tremendous/reviews.
Tremendous is profitable and growing without outside investors. We're a fully remote, high-documentation, low-meeting culture, which means more time for what matters in both your professional and personal life. The team agrees– our employee NPS is in the high 80s.
About the role
We're seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, you'll own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as the trusted advisor for clients.
What you'll do
- Own a portfolio of 50–80 enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction.
- Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches
- Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships
- Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions
What you'll bring
- 5+ years of experience in Customer Success, Account Management, with 2+ years focused on enterprise accounts
- Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes
- Experience at a high-growth B2B startup strongly preferred
- Strong analytical and problem-solving abilities with attention to detail
- Excellent communication skills with the ability to build rapport at all levels of an organization
You'll thrive here if you're
- Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs
- Naturally empathetic with both customers and internal stakeholders
- Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment
What's cool about the role
- Competitive pay and equity. Base salary for this role: $160k to $220k.
- Real benefits. 100% covered health (US), unlimited PTO, 12-16 weeks paid parental leave.
- Fully remote. Work from anywhere in the Americas.
- Great culture. Read more about how we work in our public handbook https://handbook.tremendous.com/.
Work location
- New York, NY, US
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About this listing
Published on Ashby under the board identifier Tremendous, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 9 November 2026, last checked yesterday. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.