TELUS Digital
CXAI Financial Analyst
- Location
- Guatemala City, GT
- Arrangement
- Hybrid
- Employment type
- Full-time
- Posted
- 7 September 2026 (23 days ago)
Checked 23 days agoApplications go to the employer, never to RoleSprint
About this role
CXAI FINANCIAL ANALYST
LOCATION: GUATEMALA, EL SALVADOR
Work style: On-site
Modality: Full-time
WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
ABOUT THE ROLE
Own the financial validation layer for the CX AI program: translate operational KPIs into verified financial impact, stress-test assumptions before they reach pricing or leadership, and act as the single point of accountability for how program benefit numbers are calculated and reconciled.
KEY RESPONSIBILITIES
- Validate the financial assumptions and benefit calculations behind CX AI initiatives (Sanas, Agent Trainer, and others) using WFM and finance data.
- Own the methodology for converting operational KPIs (automation hours, AHT reduction, containment, CSAT lift, attrition improvement) into financial value, and apply it consistently across initiatives.
- Stress-test business case assumptions before they are presented to clients, Rob's pricing team, or leadership.
- Act as the dedicated financial interlock with Rob and the pricing team: feed validated assumptions into pricing models rather than owning the pricing model itself.
- Identify and flag double-counting or overlap risk where a benefit could be claimed across more than one KPI line or account.
- Support monthly reporting of validated net benefit for Ops Transformation leadership and SLT visibility.
- Escalate to Beyhan when there is disagreement on whether a claimed outcome is financially valid.
REQUIRED BACKGROUND
- Finance / FP&A analytics background: comfortable building and validating financial models, ROI calculations, and benefit tracking.
- Ability to translate operational metrics (AHT, CSAT, containment, attrition) into financial terms.
- Financial and Statistical knowledge
- Knowledge of operations (call center) management metrics Operation: SHRINKAGE , AHT, Occupancy
- WFM (Workforce Management) analytics experience, ideally in a BPO or contact center environment.
PREFERRED
- Prior exposure to pricing models or commercial/contract structures.
- Experience with business case development and stakeholder-facing reporting.
- Comfortable working cross-functionally with Ops, Pricing, and Product/Partnership teams.
Locations
- Guatemala City, GT
- San Salvador, SV
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About this listing
Advertised by Telus Digital and published on Ashby, the applicant tracking system they use.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 7 September 2026, last checked 23 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.