Willow Health
Patient Services Representative
- Location
- Argentina (Remote), AR
- Arrangement
- Remote
- Employment type
- Full-time
- Posted
- 30 September 2026 (yesterday)
Checked yesterdayApplications go to the employer, never to RoleSprint
About this role
About Willow:
Willow https://www.startwillow.com is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.
ABOUT THE ROLE:
We are looking for a Patient Services Representative who is empathetic, detail-oriented, process-driven, and comfortable working in a fast-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools.
RESPONSIBILITIES:
- Serve as a facilitator between the patient and the company, ensuring a seamless experience.
- Answering questions about the company, offering accurate information about our products and services
- Delivering information about the product.
- Ensuring patient satisfaction and maintaining professional patient support.
- Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible.
- Keep records of patient interactions, process patient accounts, and file documents.
- Take the extra mile to engage with patients.
- Stay updated with products, policies, and services to provide informed support.
Requirements:
- 1-3+ years of experience in customer support, patient support, or a related service-driven role
- Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
- Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments is required
- Phone-based customer or patient support experience is a strong plus, especially in healthcare or service environments
Nice to have:
- Experience working in telemedicine or related medical contexts.
- Experience supporting customers through the Intercom platform.
What’s in it for you?
- As full-time member of our team, you’ll enjoy:
- Flexible hours
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍
Eligible remote locations
- AR
- MX
- BR
- CO
- UY
Ready to make a decision?
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About this listing
Published on Ashby under the board identifier Willow Health, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 30 September 2026, last checked yesterday. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.