Willow Health
Operations Manager
- Location
- Canada (Remote), CA
- Arrangement
- Remote
- Employment type
- Full-time
- Level
- Manager
- Posted
- 3 September 2026 (27 days ago)
Checked 27 days agoApplications go to the employer, never to RoleSprint
About this role
About Willow
Willow https://www.startwillow.com/ is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high-quality care accessible, thoughtful, and designed to fit real lives.
RESPONSIBILITIES
- Lead cross-functional operational projects from concept through implementation - owning project plans, timelines, milestones, success metrics, and stakeholder alignment with minimal oversight. Example projects: new retail kiosk launches, patient feedback initiatives, training program development, new operational system implementations, and company-wide process improvements.
- Design, document, and implement scalable operational processes - creating and maintaining SOPs, workflows, and internal playbooks, and standardizing processes across departments.
- Build and maintain ClickUp workflows, automations, and project templates; identify opportunities to automate manual work.
- Develop dashboards, reporting, and operational metrics that give leadership visibility into key initiatives.
- Serve as an operational partner to department leaders across Clinical Operations, Compliance, Marketing, Customer Experience, Retail Operations, HR, Finance, and Product.
- Own operational documentation and knowledge management - implementation guides, process maps, and training documentation that support onboarding and scale.
- Support strategic initiatives: vendor onboarding, executive summaries and project updates, action-item tracking, and high-priority operational needs as the business evolves.
REQUIREMENTS
- 7+ years in operations, with time spent running internal or business operations at a company of roughly 100 to 300 people, ideally through a period of professionalization (moving from founder-run to system-run)
- Experience managing and developing direct reports
- Demonstrated success leading full-cycle cross-functional initiatives, and a track record of building org-wide programs end to end: spotting the gap, winning buy-in from the teams involved, and driving the program through to adoption rather than handing off a recommendation
- Systems-minded: comfortable owning a SaaS stack, designing processes people will actually follow, and using automation and AI tools to reduce administrative load
- Proven ability crafting SOPs, playbooks, and organizational documentation
- Strong analytical and problem-solving capabilities
- Experience working with a distributed team across multiple countries and time zones
- Able to work independently and carry complex projects end to end without close guidance in a dynamic environment
- Eastern time zone availability
WHAT’S IN IT FOR YOU?
- As full-time member of our team, you’ll enjoy:
- Flexible hours
- Work wherever you choose
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team! 🌍
Eligible remote locations
- CA
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About this listing
Published on Ashby under the board identifier Willow Health, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 3 September 2026, last checked 27 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.