Business Operations

About Roger Roger is an AI platform that frees home health clinicians from paperwork so they can focus on what matters: delivering life-changing care to our most vulnerable elderly patients in the comfort of their homes. Backed by leading healthcare investors like SignalFire, we've powered millions of visits, deployed to thousands of clinicians, and we're just getting started.

Job Overview We are looking for Business Operations team members to join our early team. This is a role for a sharp, scrappy operator who wants to learn the business by working in it. Depending on company needs, you will be placed in one area of the business, such as customer operations, revenue operations, people operations, or hiring, and own it end to end.

You will work directly with founders and team leads, and there may be opportunities to take on work in other areas over time as the company grows. This is not a narrow role with a rigid playbook. You will figure things out, build systems, and take real ownership of your area.

You need to be genuinely curious, comfortable with ambiguity, and energized by the idea that no problem is "not your job."

What You Might Work On Your focus will shift as the company grows. You may dive into any of these areas:

- Hiring: Step in as an interim hiring manager, run interview loops, track the data, and manage agency and recruiter relationships.

- People Ops: Own employee onboarding, support HR processes, and help build the systems that keep a growing team running smoothly.

- Revenue Operations: Manage our sales tools, clean and maintain CRM data, and set up workflows and automations that make the GTM team faster.

- Customer and Support Operations: Partner with our success and support teams on scheduling, tracking, and process improvements, and help investigate customer issues across teams.

- Cross-Functional Coordination: Work with engineering, finance, and leadership to unblock projects and keep things moving.

- Special Projects: Build dashboards and metrics for the C-suite, run analyses, and take on whatever high-priority project comes up next.

Key Responsibilities

- End-to-End Ownership: Take projects from ambiguous idea to finished result with minimal oversight.

- Operational Execution: Keep the details straight: follow-ups, record-keeping, and coordination so nothing falls through the cracks.

- Systems Building: Spot broken or manual processes and replace them with clean, scalable workflows.

- Data and Insights: Build dashboards, track key metrics, and surface insights that help leadership make better decisions.

- Cross-Team Partnership: Work closely with founders and team leads, and be the person people rely on to get things done.

- Fast Learning: Quickly pick up new tools, domains, and workflows, including how home health works and where Roger fits into it.

Requirements:

- Experience: 2+ years of professional experience, with prior startup experience required. Backgrounds in operations, RevOps, BizOps, customer success, or similar roles are a strong fit.

- Fast Learner: Picks up unfamiliar domains, tools, and processes quickly. Healthcare exposure is a plus but not required.

- Detail Oriented: Catches the small things others miss, keeps clean records, and takes pride in precision.

- Strong Communicator: Clear, warm, and professional with teammates, candidates, customers, and leadership.

- Data Comfortable: Able to work in dashboards, CRMs, and spreadsheets, and use data to spot opportunities.

- Startup Generalist: Comfortable with ambiguity, motivated by mission, and energized by ownership in a fast-paced environment. Eager to jump into any part of the business and execute well.

Why Join Us? 🏥 Platinum health, dental, and vision insurance 🏖️ Unlimited PTO 💰 Retirement: 401(k) plan 🚀 Unmatched career growth as an early hire, with exposure to every part of the business 🧠 Work on a mission that matters, backed by AI innovation and top-tier investors

Make a Real Difference - Hear from our Users: "If I had to give Roger a rating out of 10, I'd give it an 11! You guys changed my life!!" - G.M. from San Francisco, Registered Nurse "Roger AI saves me hours per day. I can easily focus on my patients now too." - J.L. from Tucson, Registered Nurse "Being a single mom is tough, but with Roger I can take the time to go to my daughter's soccer game and also pursue further education." - T.M. from Dallas, Licensed Vocational Nurse