Learning and Development Manager

[OUR MISSION AND CUSTOMERS] We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, https://www.trustpilot.com/review/qonto.com based on 60,000 reviews. Our culture https://qonto.com/en/careers/culture puts customer satisfaction at the core of what we do (more about our culture here https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9).

[OUR JOURNEY] Founded in 2016 and launched in 2017 by Alexandre https://www.linkedin.com/in/aprot/ and Steve https://www.linkedin.com/in/steveanavi/, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

[OUR BELIEFS] We hire for skills and potential. With 80+ nationalities, 45% women, and 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb because the best teams are built on merit.

[AI AT QONTO] AI is deeply embedded in how we work (here https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Join Qonto as a Learning & Development Manager to maintain and elevate our learning programmes during a key period for the People team, ensuring Qontoers continue to access high-quality self-service content, group coaching, and tailored learning support.

You will work closely with Olivia https://www.linkedin.com/in/olivia-mella-52235583/ (Knowledge & Learning Lead) and partner with managers and internal experts across Qonto to deliver impactful learning experiences, quickly and with a high bar.

➡️ What you’ll do

- Build and maintain our Sana catalogue: You’ll create and keep our self-service learning content current, grounded in real pain points you see on the ground.

- Run Manager Academy and workshops: You’ll design and personally facilitate sessions, adapting the format to what each team actually needs.

- Coach on Lean principles: You’ll help Qontoers embody continuous improvement and problem-solving at the source — this is how culture gets operationalised at Qonto.

- Move fast on ad hoc requests: Some training needs go from ask to delivery in under a week, and you’re the one who makes that happen.

➡️ What we’re looking for

- Solo ownership under pace: You can own a learning system end-to-end without a team of specialists behind you, and you move in days, not months, when something’s urgent.

- Programme design & pedagogy: You’ve built self-serve, tool-based learning content from scratch, with a clear read on what actually makes it stick.

- Facilitation & manager coaching: You’ve personally run workshops and coached managers — not just designed sessions for someone else to deliver.

- AI-native workflow: You use AI naturally to design, build, and iterate on content faster, not as an afterthought.

- Fluent in French and English: You’re comfortable working daily in both — most of the people and content you’ll work with are French and English speaking.

Familiarity with Lean Methodology is a genuine bonus, not a requirement — you’ll pick it up on the job either way.

➡️ What we can offer you

- Real autonomy, real visibility: Olivia is hiring at a senior level so you can own this scope with minimal oversight, not backfill a junior role.

- A system to build, not inherit: Our self-service learning catalogue on Sana is still taking shape — you’ll shape how it runs for the next phase of growth.

- A mix that stays interesting: Self-serve content, manager coaching, live workshops, and ad hoc requests — never just one lane.

- Room to grow with the company: Qonto’s heading toward 2 million customers by 2030, and L&D’s scope grows right along with it.

➡️ Your future manager

You’ll report to Olivia https://www.linkedin.com/in/olivia-mella-52235583/, our Knowledge & Learning Lead — but don’t expect to be micromanaged. Olivia joined Qonto 4 years ago in Onboarding and grew her scope to cover L&D, Knowledge Management and DEI as the company scaled from ~500 to ~1,700 Qontoers. She coaches for autonomy: if you want to be developed, trusted, and given real visibility, her style will suit you well

[DIVERSITY] At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along.

[HIRING PROCESS DURATION] On average, our hiring process lasts 20 working days. More information on our candidate journey here https://qonto.com/en/careers/candidate-journey

[DATA RETENTION] By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice https://qonto.com/en/legal-documents/privacy-notice for full details.

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