Pergolux
Customer Service Agent Scandinavia
- Location
- Berlin, DE
- Arrangement
- On-site
- Employment type
- Full-time
- Posted
- 8 September 2026 (22 days ago)
Checked 5 days agoApplications go to the employer, never to RoleSprint
About this role
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.
If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place!
We make the dream possible. Be part of our dream team!
What You’ll Do:
- Professional advice and support for our customers via phone, email, and (video) chat
- Processing orders, including all payment related topics, etc
- Supporting customer for technical product and assembly questions.
- Resolving customer inquiries, processing returns and complaints, and verifying the accuracy and plausibility of issues.
- Coordinating and communicating with transport service providers to ensure smooth delivery processes.
- Data maintenance and process optimization to increase efficiency and service quality.
What We’re Looking For:
- Fluent in English and in any Scandinavian language to communicate confidently with our customers.
- Experience in customer service (at least 3 years), ideally in e-commerce or a similar industry.
- Strong communication skills, along with a solution-oriented and empathetic working style.
- Enjoyment of working in a dynamic team and a strong customer service mindset.
- Good self-organization and time management skills to work efficiently.
- IT affinity and the ability to quickly adapt to new systems and tools.
- Willingness to occasionally work evening and weekend shifts
- Residence in Frankfurt or Berlin
What we offer:
- A dynamic international work environment in a rapidly growing company with many growth opportunities
- Hybrid work model (80% on-site | 20% remote)
- Employee events (summer party, Christmas party, after-work gatherings)
- Access to the Corporate Benefits portal
- Employee discounts on PERGOLUX products
- Strong focus on professional development and skill-building
- Employee pension plan
- Bike Leasing benefit
- Employee referral program
We look forward to receiving your application and resume!
For more exciting insights into the PERGOLUX culture visit our Linkedin page!
www.linkedin.com/company/pergolux http://www.linkedin.com/company/pergolux
Work location
- Berlin, DE
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About this listing
Published on Ashby under the board identifier Pergolux, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 8 September 2026, last checked 5 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.