Staff AI Interaction Designer

The mission of the AI Interaction Designer is to create an empathetic, clinically valid, and effortless AI experience for our end-users. This includes designing the parameters, tone, and interaction flows for our user-facing AI agents to drive meaningful behavior change and internal motivation.

Reporting to our Senior Manager, Product Design, you will be part of the Design Systems team, and partner closely with clinical and engineering teams to execute our AI product roadmap through best-in-class conversation design, rigorous evaluation, and continuous iteration.

Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites.

WHAT YOU’LL DO:

- Design the human-AI interaction experience for Spring Health's user-facing AI agents across web and mobile platforms.

- Own the intent architecture end-to-end (taxonomy, routing, and gap analysis) and drive release rigor for AI experiences, including versioning, staged rollouts, and regression testing.

- Write, test, and optimize system prompts and exceptional UX copy. You will craft language that makes users in moments of distress feel seen, heard, and important—motivating and uplifting them without ever being dismissive of their challenges.

- Partner deeply with Clinical and Product teams to ensure AI interactions drive clinically valid behavior change, focusing on internal motivation.

- Define conversational parameters and graceful error handling for edge cases, hallucinations, or ambiguous user intent.

- Collaborate with engineers to implement prompt versioning and evaluate conversational quality using testing frameworks.

- Design and prototype chat interfaces, considering latency, tool-calling UI, and user onboarding within our core design system.

- Act as a strategic design leader, regularly presenting conversational architecture, AI performance insights, and product vision to executives and extended leadership teams.

WHAT SUCCESS LOOKS LIKE:

- Optimize AI interaction resolution rates and reduce the necessity for human fallback through refined conversational flows.

- Maintain exceptionally high member satisfaction scores specifically for AI-driven conversational experiences.

- Successfully define and integrate reusable AI interaction patterns into the design system within the first 6 months.

- Reduce AI hallucination/off-brand response rates based on internal quality evaluations.

WHAT YOU’LL BRING:

- Deep intellectual curiosity and a drive to tinker. You don't treat AI as a novelty—you actively use it as a collaborator to think better and accelerate your own workflows.

- Strong portfolio demonstrating complex human-AI interaction design, underlying logic, and user flows.

- Deep understanding of LLM capabilities and constraints (e.g., context windows, streaming).

- Familiarity with prompt engineering and testing methodologies.

- A passion for incorporating user insights into evals and other metrics to improve conversational quality.

- Strong cross-functional collaboration skills, particularly with engineering and clinical experts.

- Top-notch communication and executive presence. You excel at cross-functional collaboration and can articulate complex AI and design concepts clearly to organizational leadership.

NICE TO HAVE:

- Experience integrating AI patterns into existing design systems (e.g., Figma).

- Experience integrating AI UX eval methods into spec-driven agentic workflows

- Experience in the benefits or mental health space.

The target base salary range for this position is $182,000 - $242,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database https://springhealth.link/jd-2022-09-radfordcomp at minimum to ensure competitive and fair pay.

BENEFITS PROVIDED BY SPRING HEALTH:

Note: We have even more benefits than listed here https://www.springhealth.com/careers#:~:text=Our%20perks%20%26%20benefits and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical https://www.onemedical.com/membership/ accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.

- Employer sponsored 401(k) match of up to 2% for retirement planning

- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.

- We offer competitive paid time off policies including vacation, sick leave and company holidays.

- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.

- Access to Noom https://www.noom.com/, a weight management program—based in psychology, that’s tailored to your unique needs and goals.

- Access to fertility care support through Carrot https://springhealth.link/jd-2023-07-carrotbenefit, in addition to $4,000 reimbursement for related fertility expenses.

- Access to Wellhub https://springhealth.link/jd-2023-07-gympassbenefit, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription

- Access to BrightHorizons https://www.brighthorizons.com/, which provides sponsored child care, back-up care, and elder care

- Up to $1,000 Professional Development Reimbursement a year.

- $200 per year donation matching to support your favorite causes.