Singular
Product Support Engineer
- Location
- LATAM Remote, AR
- Arrangement
- Remote
- Employment type
- Full-time
- Posted
- 12 August 2026 (about a month ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
ABOUT SINGULAR
We’re looking for an experienced Product Support Engineer for our LATAM team with technical, organizational and communication skills to join our growing team. In this customer-focused role, you’ll handle various B2B customer/partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery. If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.
WHAT YOU WILL DO
- Be the first point of contact for Singular’s clients and partners, troubleshoot issues or escalate them internally
- Research, debug and solve client’s issues
- Work closely with Support, Product and Engineering teams to improve and grow the product offering
- Serve as an advocate for customers with the product organization
- Become an expert in mobile marketing and Singular’s product offering
- Play a significant role in the growth and development of our customer support competency
WHO YOU ARE
- Fluent English (verbal and written) – a must
- Ability to write short technical explanations in English – a must
- Service-oriented person
- Ability to self-manage time and prioritize tasks accordingly
- Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
- Aptitude to multitask with a high volume of tasks
- Responsible, independent and autodidact
- Team player with solid communication and presentation skills
WHAT YOU WILL NEED:
- 3-5 years of experience in Technical Support or QA
- Previous experience in a B2B SaaS company – an advantage
- B.E / BCA / MCA required in a relevant technical field
- Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two
As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.
Eligible remote locations
- AR
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About this listing
Published on Ashby under the board identifier Singular, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 12 August 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.