SentiLink
Enterprise Customer Success Manager
- Compensation
- From $130K / yr
- From job posting
- Location
- US
- Arrangement
- Remote
- Employment type
- Full-time
- Level
- Manager
- Posted
- 22 July 2026 (about 2 months ago)
Checked 13 days agoApplications go to the employer, never to RoleSprint
About this role
SentiLink https://www.sentilink.com/ stops more than 150,000 fraud attempts and verifies more than 3 million identities every day to protect both institutions and consumers. The problems we work on are challenging, and solving them takes deep domain expertise, rigorous analysis, and a willingness to dig into the details.
At SentiLink, you'll work alongside smart, highly collaborative colleagues who respect each other's time and judgment, take ownership, and follow through on their commitments. Together, we do truly meaningful work protecting the identities of innocent consumers and flagging the fraudsters attempting to exploit them.
We're well capitalized and growing quickly. We already serve 13 of the top 15 U.S. banks, we're expanding into new markets, and we're backed by Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin. We've been named to the Forbes Fintech 50 https://www.forbes.com/companies/sentilink/?list=fintech50 and as a 2026 FICO Industry Vanguard Decision Award Winner https://www.businesswire.com/news/home/20260330439998/en/SentiLink-Named-a-2026-FICO-Industry-Vanguard-Decision-Award-Winner-for-Leadership-in-Identity-Theft-Detection. We were also the first company to go live https://resources.sentilink.com/blog/sentilink-makes-history-as-first-ecbsv-provider with the electronic Consent Based Social Security Number Verification (eCBSV) service, and we've testified before the U.S. Congress https://resources.sentilink.com/media/dr.-david-maimons-congressional-testimony-on-emerging-fraud-threats-and-the-evolving-fraud-landscape on the future of identity.
We want SentiLink to be the best place you've ever worked. We offer generous benefits and support a range of working arrangements, from fully remote to in-office. We are a digital-first company with strong collaboration across the U.S. and India, and we meet in person regularly to build relationships. We have offices in Austin, San Francisco, New York City, Seattle (Bellevue), Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India.
Role:
As an Enterprise Customer Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer.
This is a remote, US-based role.
Responsibilities:
- Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
- Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
- Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
- Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
- Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
- Establish business goals with each client and establish a plan to achieve targets
Requirements:
- 5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
- Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
- Partner with Sales during pre and post sales
- Self-motivated, detail-oriented, with a big appetite for making our partners successful
- Experience with Salesforce and Apollo, a plus
- Willingness to travel up to 40% of the time to visit clients and for industry relevant conferences
- Candidates must be legally authorized to work in the United States and must live in the United States
SALARY RANGE:
- $130,000/year - $160,000/year + bonus + equity + benefits
PERKS:
- Employer paid group health insurance for you and your dependents
- 401(k) plan with employer match (or equivalent for non US-based roles)
- Flexible paid time off
- Regular company-wide in-person events
- Home office stipend, and more!
CORPORATE VALUES:
- Follow Through
- Deep Understanding
- Whatever It Takes
- Do Something Smart
Work location
- US
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About this listing
Advertised by Sentilink and published on Ashby, the applicant tracking system they use.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 22 July 2026, last checked 13 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.