Process Quality Analyst

WHAT WE ARE BUILDING

Mimica https://www.mimica.ai/careers is an AI-powered process intelligence platform enabling enterprises and individuals to reclaim their most precious resource: time. We've all seen repetitive tasks and redundant processes quietly drain productivity and creativity. Not because companies don’t want to become more efficient, but because they don’t know where to start.

Mimica automatically analyzes your team’s work, then generates the AI agents to execute it. Our software turns everyday work into data-backed decisions, helping companies remove process bottlenecks, automate the right tasks, and upskill teams with precision and confidence.

We’ve raised $26 million in Series B financing and are scaling fast. Backed by investors including Khosla Ventures and Paladin Capital, our proprietary AI technology is trusted by Fortune 500 companies to accelerate transformation. Mimica is recognized as a Top 100 AI Start-up by Accel and an industry Leader by the Everest Group.

Our team

Behind our platform is a team of exceptionally talented people, remote-first and globally distributed across 16+ countries. We're looking for curious, collaborative people excited to solve complex problems. You'll join a fast-paced environment built on high ownership, bottom-up thinking, and transparent, open communication – helping some of the world's leading organizations transform the way work gets done with AI.

Description of the role:

The Delivery Team analyzes business processes, mines data, and reviews process maps for our clients. Working closely with Delivery, the Quality Team ensures all outputs are accurate, aligned with client data, and easily digestible for stakeholders representing their process. As a Process Quality Analyst, you will collaborate directly with project stakeholders to identify, evaluate, and mitigate risks impacting project delivery.

Part of your day-to-day

- Technical Coaching in Projects: Participate in routine touchpoints with project teams to resolve data and structural questions, offering guidance and support.

- Quality Control: Monitor and evaluate analyst deliverables to ensure they meet client requirements and project standards.

- Defect Remediation: Identify quality issues and work with analysts to diagnose root causes and correct errors.

- Stakeholder Reporting: Deliver concise weekly updates summarizing project progress and emerging risks.

- Process Optimization: Identify inefficiencies in internal tools and workflows, and collaborate with cross-functional teams to develop solutions.

- Documentation Maintenance: Create and maintain key reference materials, including process guides, handbooks, and training videos.

- Knowledge Sharing: Facilitate best-practice sharing sessions to promote consistent quality standards.

What You Will Bring

- 3+ years of experience as a Business Analyst, Automation Analyst, Process Consultant or Management Consultant focused on business process understanding and optimization.

- 2+ years of hands-on experience executing operational or business processes in Finance, Supply Chain, Operations, or related domains.

- Proficiency with mapping platforms such as MS Visio, Lucidchart, Miro, or Bizagi Modeler.

- Experience reviewing or quality-checking other people's work, through peer review, quality audits or a senior analyst role.

- Proven experience coaching or mentoring analysts, such as onboarding new team members, running training sessions or giving regular feedback that helped others improve.

- Proven ability to manage project timelines, track milestones, and coordinate tasks across cross-functional teams to ensure on-time delivery.

Bonus

- Confidence working with structured data and spreadsheets, including SQL or BI tools.

- Hands-on automation experience, such as identifying automation opportunities, documenting processes for automation, or working with RPA or workflow tools.

- Experience writing and managing SOPs, including keeping them accurate, version-controlled and adopted across teams.

WHAT WE OFFER

💰 Generous compensation + stock options - aligned with our internal framework, market data, and individual skills.

🏢 Distributed work: Work from anywhere - fully remote, in our hubs, or a mix.

💻 Company-issued laptop, remote setup stipend, and co-working budget

📍 Flexible schedules and location

☀️ Ample paid time off, in addition to local public holidays

🍼 Enhanced parental leave

🧘‍♀️ Health & retirement benefits

📖 Annual learning & development budget

🌴 Annual workaways and regular virtual & in-person socials

🌍 Opportunity to contribute to groundbreaking projects that shape the future of work

Note: Some benefits may vary depending on location and role

⚠️ Mimica will only contact candidates from an @mimica.ai email address. We do not request banking or sensitive personal information during the recruiting process.