MeridianLink
Client Support Specialist II
- Location
- US Remote, US
- Arrangement
- Remote
- Employment type
- Full-time
- Posted
- 20 October 2026 (26 days ago)
Checked 24 days agoApplications go to the employer, never to RoleSprint
About this role
The Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries for MeridianLink mortgage. The role responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods. When issues cannot be resolved directly, they are escalated to the appropriate departments.
Expected Duties
- Coordinate with internal departments to resolve client issues and follow through until completion.
- Handle inquiries using judgment and basic decision-making authority to resolve customer concerns.
- Assist in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates.
- Provide information about products and services, answer questions, and resolve client issues.
- Complete activities supporting implementation of procedures.
- Ensure inquiries are properly followed up on and resolved.
- May fill in for a supervisor during staff or customer meetings.
Qualifications / Knowledge, Skills & Abilities
- Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
- Solid interpersonal, written, and verbal communication skills required
- Self-motivated, highly organized individual with strong attention to detail
- Prior Technical Support and/or Customer Service experience required
- Familiarity with credit application, loan, underwriting, and credit scoring processes a plus
Eligible remote locations
- US
Related jobs
Ready to make a decision?
This role is either worth your time or it isn’t.
Analyze the posting against your experience, see the gaps clearly, and build the right materials only if the opportunity makes sense.
Nothing is submitted automatically. You choose what happens next.
About this listing
Published on Ashby under the board identifier Meridianlink, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 20 October 2026, last checked 24 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.