Marvin Behavioral Health
Clinical Operations Specialist - Licensed Therapist
- Compensation
- $83K–$100K / yr
- From job posting
- Location
- Los Angeles, CA, US
- Arrangement
- Hybrid
- Employment type
- Full-time
- Posted
- 26 October 2026 (19 days ago)
Checked 19 days agoApplications go to the employer, never to RoleSprint
About this role
CLINICAL OPERATIONS SPECIALIST – LICENSED THERAPIST
Employment Type: Full-time, Salaried Reports To: Clinical Director Location: Remote/Hybrid - preference for LA based applicants, may consider others with extraordinary experience. Compensation: $83,000–$100,000 per year (commensurate with experience) Equity: Offered Benefits: 401(k), full health, dental, and vision insurance, generous unlimited PTO package Role Type: Licensed Clinician Caseload: No Caseload Requirement
ROLE SUMMARY
The Clinical Operations Specialist is a licensed therapist who provides critical support to clinical operations, leveraging their expertise to address issues involving patients, providers, documentation, quality, and care delivery. This role acts as a bridge between clinicians and the organization’s operational, product, quality, credentialing, and care-coordination teams. Other duties may be assigned as needed.
QUALIFICATIONS
- Independent clinical license required: LCSW, LMFT, LPC, or PhD/PsyD (or state equivalent)
- Minimum of 4 years post-licensure clinical experience
- Experience with Electronic Health Record (EHR) systems required
- No specific EHR or scheduling platform experience necessary; training will be provided
- Comfortable working in a hybrid clinical/operational role (not traditional caseload-based)
- Strong cross-functional communication skills to collaborate with Product, Quality, Credentialing, and Operations teams
- Self-motivated and able to work independently in a remote/hybrid environment
RESPONSIBILITIES
1. MEMBER AND CLINICAL SUPPORT
- Serve as a clinical resource for member issues requiring clinical judgment
- Support pre-intake clinical review and outreach as needed
- Review and follow up on member feedback requiring clinical attention
- Manage rematch escalations and assist with enrollment-related clinical questions
- Collaborate with the User-Success team to address member needs
- Handle clinical escalations beyond the scope of non-licensed operations staff
- Conduct consultation hours as needed
- Participate in clinical interviews during periods of active hiring
2. CLINICAL QUALITY AND DOCUMENTATION
- Address documentation issues requiring clinical interpretation or provider-to-provider communication
- Support clinical review of incomplete or missing diagnoses
- Participate in clinical quality initiatives and audits
- Support and educate providers on clinical documentation standards
- Participate in payer and similar clinically-oriented audits
- Collaborate on quality-improvement initiatives
- Review caseload and documentation integrity
3. THERAPIST DATA AND CLINICAL METRICS
- Work with Product and Clinical Leadership on workforce and quality metrics
- Use internal reporting and quality-monitoring tools
- Interpret metrics for full-time/part-time providers
- Identify trends in clinical quality and areas needing follow-up
- Partner with technical teams as reporting and automation tools evolve
4. CLINICAL MEETINGS AND CROSS-FUNCTIONAL REPRESENTATION
- Represent Clinical Operations in cross-functional meetings (Clinical x Product, User-Success x Clinical, team meetings, Credentialing/Quality Committees, organizational meetings)
- Serve as a clinical liaison to other departments requiring clinical expertise
5. MEDICATION MANAGEMENT OPERATIONS
- Assist with manual rescheduling of medication-management follow-ups when necessary
- Address exceptions to automated medication-management workflows
- Support resolution of escalated prior-authorization issues
- Handle documentation requests (e.g., FMLA, short-term disability) needing clinical review
- Draft physician-facing documentation for review and signature
- Coordinate member communication about documentation appointments
- Support related scheduling changes
6. CLINICAL PROCESS IMPROVEMENT AND SPECIAL PROJECTS
- Identify and propose improvements to clinical workflows
- Collaborate with Product and Engineering for clinical input
- Translate clinician and patient needs into operational or product requirements
- Participate in clinical process redesigns and special projects needing clinical expertise
- Help develop scalable clinical workflows as the organization grows
7. OTHER CLINICAL DUTIES AS REQUIRED
Marvin Behavioral Health is committed to building a diverse and inclusive team. We encourage applicants from all backgrounds and identities to apply.
Work location
- Los Angeles, CA, US
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About this listing
Published on Ashby under the board identifier Meetmarvin, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 26 October 2026, last checked 19 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.