Lemonade
CLX Squad Lead, EU
- Location
- Amsterdam, North Holland, NL
- Arrangement
- Hybrid
- Employment type
- Full-time
- Level
- Lead
- Posted
- 8 September 2026 (22 days ago)
Checked todayApplications go to the employer, never to RoleSprint
About this role
Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
WHAT YOU’LL DO
- Manage the day-to-day operations for our Dutch claims team
- Train and coach the claims experience advocates on your team
- Delight our customers with seamless claims while outperforming on our KPIs
- Report on industry and company trends and other data-driven insights to both internal and external stakeholders
- You will be the main point of contact for all Dutch claims related enquiries
WHAT YOU’LL NEED
- Minimum of 3+ years of claims-handling experience
- 5+ years in a leadership role growing, managing, and coaching a claims team
- Proficiency in Dutch and English
- Desire to work in a unique, dynamic, and fast-paced startup environment
- Empathetic, patient, and positive approach to your work
- Ability to work in an office environment a minimum of 2 days a week
- At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
Work location
- Amsterdam, North Holland, NL
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About this listing
Advertised by Lemonade and published on Ashby, the applicant tracking system they use.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 8 September 2026, last checked today. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.