LatamCent
AI Onboarding and Ops Manager
- Location
- Argentina, AR
- Arrangement
- Remote
- Employment type
- Full-time
- Level
- Manager
- Posted
- 21 August 2026 (about a month ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
The Opportunity
A seed-stage construction-tech company is building the AI operating system for commercial general contractors, and they need someone to own how every new customer gets live on it. This is a foundational hire: you'll design the onboarding motion from scratch, not inherit a checklist. Success in 90 days means you've taken customers from kickoff to real adoption; by 12 months you've built an AI-assisted onboarding engine that lets one person move faster than a whole traditional team.
What You'll Own - Take every new customer from kickoff through go-live and into real day-to-day adoption - Map a contractor's existing processes (bidding, project management, field, finance) and rebuild them as workflows inside the platform - Use AI to automate the onboarding and support motion itself, so it scales without scaling headcount - Lead onboarding and training sessions for very different audiences, from company owners to field crews to finance teams - Build a library of reusable onboarding assets and keep sharpening them with AI - Turn what you learn on the ground into clear PRDs that shape what product and engineering build next - Run several customer onboardings at once without letting documentation quality slip
What We're Looking For - 3–5 years in onboarding, implementation, or customer success at a SaaS company - You use AI tools hands-on every day to move faster, not occasionally, this is the core of the job - A real track record of building or fixing onboarding processes, not just executing someone else's. - Comfort running several client relationships in parallel without dropping the ball. - Documentation and configuration work that's client-ready without a second person cleaning it up. - Confident leading calls and training across very different stakeholder types.
Nice to Have - Experience onboarding SMB customers - You've written PRDs or worked closely with product and engineering - Construction or proptech background
Details - Location: Remote, Latin America - Time Zone: US overlap - Type: Full-time
About the Company A seed-stage startup, recently funded by top-tier venture investors, building an AI platform for the commercial construction industry, a massive market still largely run on spreadsheets and group chats. The founding team are construction operators who scaled a real contracting business before building this, which gives them unusual credibility in a relationship-driven market. Small team, early stage, high ownership.
Work location
- AR
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About this listing
Published on Ashby under the board identifier Latamcent, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 21 August 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.