OnHires
Client Account Manager
- Location
- Remote (Europe), Europe
- Arrangement
- Remote
- Employment type
- Full-time
- Level
- Manager
- Posted
- 24 August 2026 (about a month ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
Remote | Contract | Global
🎯 WHY THIS ROLE?
We’re looking for a commercially minded Client Account Manager who understands the MSP / MSSP world and can take real ownership of client relationships.
This is more than traditional account management. You’ll work closely with MSP and cybersecurity leaders, understand their growth challenges, shape solutions, and identify opportunities to expand existing accounts.
You’ll have the autonomy to influence client strategy, proposals, retention, and revenue growth — with direct exposure to senior decision-makers.
💼 WHAT YOU’LL OWN
- Build and manage strong relationships with MSP and cybersecurity clients
- Lead client conversations, uncover business challenges, and recommend the right solutions
- Own client retention, expansion, and upsell opportunities
- Create and shape commercial proposals and sales materials
- Act as a trusted advisor to MSP/MSSP owners and senior leaders
- Build relationships within MSP, MSSP, channel, and partner communities
- Take ownership of a revenue target tied to client retention and growth
🔎 WHAT WE’RE LOOKING FOR
- 3+ years of experience in MSP/MSSP account management, agency account management, channel partnerships, or a similar client-facing commercial role
- Strong understanding of managed IT / cybersecurity services and recurring-revenue businesses
- Comfortable discussing SEO, paid media, content, and digital growth with clients
- Proven commercial mindset — you’ve owned a book of business, revenue target, renewals, or expansion
- Experience creating proposals, sales materials, or sales-engineering content
- Excellent spoken and written English with strong client-facing communication skills
- Confident enough to identify a client’s commercial problem and recommend a solution — rather than simply passing the issue along
⭐ NICE TO HAVE
- Existing relationships within the MSP / MSSP ecosystem
- Experience working with MSP-focused marketing or growth agencies
- Channel, partnerships, or referral-network experience
- Experience selling to technical B2B decision-makers
🚫 THIS ROLE MAY NOT BE FOR YOU IF...
- Your experience is primarily coordination or task management
- You haven’t worked with MSPs, IT services, cybersecurity, or similar B2B technical buyers
- You prefer executing predefined processes rather than identifying opportunities
- You’re uncomfortable owning commercial conversations and revenue outcomes
🚀 WHY JOIN?
- Work directly with MSP and cybersecurity business leaders
- Take ownership of a portfolio rather than simply coordinating accounts
- Influence strategy, retention, and revenue growth
- Build your network across the growing MSP/MSSP ecosystem
- Work in a highly autonomous, commercially focused role
- Remote setup with a global team
- Direct visibility with senior leadership and decision-makers
Related jobs
Ready to make a decision?
This role is either worth your time or it isn’t.
Analyze the posting against your experience, see the gaps clearly, and build the right materials only if the opportunity makes sense.
Nothing is submitted automatically. You choose what happens next.
About this listing
Published on Ashby under the board identifier Onhires, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 24 August 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.