Engagement Manager, Professional Services

ABOUT OMNI

Omni is the AI analytics platform that turns company data into a trusted source of truth for AI. Built on a semantic model, Omni gives enterprises a governed context graph for analytics and AI. Teams use Omni to ask questions in plain English, refine answers in workbooks, and bring trusted data into tools like Claude, ChatGPT, Cursor, and Slack.

Based in San Francisco, CA, Omni has raised $217M from the world’s top investors, including ICONIQ, Theory Ventures, First Round Capital, Redpoint Ventures, and GV. Its latest $120M Series C valued the company at $1.5B.

THE ROLE

Omni is looking for an Engagement Manager to help run delivery operations for our Professional Services team. You'll be the operational backbone behind how PS engagements are scoped, staffed, tracked, and delivered — partnering closely with Managing Architects, subcontracting partners, and Sales to make sure every client receives a world-class engagement.

You'll report to the Regional Director of Professional Services and act as a critical link between Sales, customers, and our partner network.

RESPONSIBILITIES

- Own process and hygiene across the full engagement lifecycle — from scoping through Salesforce tracking to subcontract completion — partnering with Sales, Managing Architects, delivery partners, and Finance to keep every transaction clean and on time

- Serve as the primary relationship owner for subcontracting partners in your region — aligning on capacity, coordinating assignments, hosting a weekly sync, and keeping tracking systems current

- Deliver engagement support on customer projects where you have been scoped in., from project management to requirements gathering, and act as a first point of escalation on accounts needing additional support

- Support the pre-sales process — maintaining PS presale collateral, advising Account Executives on positioning and scoping, and coordinating SOWs for non-standard engagements

- Drive operational improvements through structured initiatives, decreasing overhead & rapidly delivering tangible impact

- Bring structure and clarity to ambiguous problems and tasks, and to drive them independently to completion

ABOUT YOU

- 3+ years in consulting, SaaS, data or other relevant domains

- Track record of exceeding performance objectives as an individual contributor or a manager

- Excellent cross-functional collaborator, especially with sales teams

- Builder mentality — comfortable in an environment where process is still forming

- Clear, direct communicator who gives feedback early and often

NICE TO HAVES

- Appreciation for core concepts of consulting businesses including; PS products, revenue management, time tracking and utilisation management

- Experience implementing analytics or embedded analytics

- Familiarity with dbt, Snowflake, or modern data stack tooling

- Prior experience at a high-growth Series B/C company

- Experience across the full pro. services delivery cycle from pre-sale through to project completion

- Comfort in a high-pressure deal cycle, understanding stakeholder challenges, empathizing with their position, and outlining a path to success

INTERVIEW PROCESS

1. Recruiter Screen (30 mins)

2. HM Interview (45 mins)

3. Interviews with 2 team members (45 mins each)

4. Case Study (30-45 mins)

5. Founder Interview (30 mins)

WHY JOIN US

- Passionate, supportive team with extensive experience in the space (including founders from Looker and Stitch Data) all working together to win as a team

- Health, dental, and vision insurance

- 401(k) Plan (for US-based roles)

- Unlimited PTO

Omni is an equal opportunity employer. We value diversity and encourage you to apply even if you don’t check every single box. Please, let us know if you need any reasonable accommodations during the interview process.