Hire Hangar
Customer Success Associate
- Location
- Johannesburg, South Africa, ZA
- Arrangement
- Remote
- Employment type
- Contract
- Level
- Entry level
- Posted
- 7 August 2026 (about a month ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Customer Success Associate Full-time · Remote (U.S. Eastern Time core hours)
POSITION OVERVIEW
A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.
DAILY FOCUS
The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates. Production timelines, guest calendars, and hand-off points live inside the CRM, and automations built in Zapier or Make fire off task reminders, asset requests, and approval nudges so nothing slips. Each week, the manager reviews download trends, listener feedback, and campaign metrics, then distills insights into recommendations that help marketing teams amplify reach. When obstacles arise—audio fixes, guest delays, or shifting priorities—the manager surfaces options, aligns expectations, and rallies internal editors, designers, and strategists to keep delivery on track.
WHAT SETS THE IDEAL CANDIDATE APART
Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS, provide a solid foundation. Hands-on fluency with workflow automation in Zapier or Make is essential, as many processes—guest intake forms, transcript delivery, social-clip generation—depend on reliable triggers and data handoffs. Comfort running meetings on Zoom, clarity in written updates, and a calm, solutions-first approach round out the profile. Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a strong advantage.
Applicants who thrive on turning creative vision into repeatable process, enjoy automating away busywork, and value long-term client partnerships are encouraged to apply.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Locations
- Johannesburg, South Africa, ZA
- Santiago, Chile, CL
- Medellín, Columbia, CO
- Addis Ababa, Ethiopia
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About this listing
Published on Ashby under the board identifier Hirehangar, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 7 August 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.