Hire Hangar
MSP Technical Support Specialist
- Location
- Santiago, CL
- Employment type
- Contract
- Posted
- 5 September 2026 (27 days ago)
Checked 27 days agoApplications go to the employer, never to RoleSprint
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: MSP Technical Support Specialist
Location: Remote
Time Zone: US Time Zones (PST - EST)
Role Overview
We are looking for an enthusiastic and eager-to-learn Entry-Level IT Support Specialist to join our fast-paced Managed Services Provider (MSP) environment. In this role, you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you.
What You'll Do
Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.
Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.
Document all interactions, steps taken, and resolutions thoroughly in the PSA/ticketing system (e.g., ConnectWise, Autotask, HaloPSA).
Escalate complex or unresolved issues to senior engineers with clear, detailed handoff notes.
Assist with user onboarding and offboarding tasks, including device setup and access provisioning. Contribute to the internal knowledge base by documenting common fixes and workarounds. Maintain professionalism and clear communication throughout the support lifecycle.
Required Qualifications
Experience in a Managed Services Provider (MSP) environment is mandatory.
A genuine passion for IT and a strong desire to grow within an MSP environment.
Basic working knowledge of Windows 10/11, Microsoft 365, and common business applications. Foundational understanding of networking concepts: TCP/IP, DNS, DHCP, and VPN.
Strong written and verbal communication skills with a customer-first mindset.
Ability to follow processes, take direction, and escalate appropriately.
Nice to Have
CompTIA A+ certification or currently working toward it. Any exposure to PSA tools (ConnectWise, Autotask, or equivalent) or RMM platforms. Basic familiarity with Azure Active Directory or Microsoft Intune. Any hands-on experience in a helpdesk, IT internship, or lab environment.
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Locations
- Santiago, CL
- Asuncion, Parugauy, PY
- Guayaquil, Ecuador, EC
- Casablanca, Morocco, MA
- Monterrey, Mexico, MX
- Cairo, Egypt, EG
- Johannesburg, South Africa, ZA
- Bogotá, Columbia, CO
- Medellín, Columbia, CO
- Montevideo, UY
- Lima, Peru, PE
- Santo Domingo, Dominican Republic, DO
- Managua, Nicaragua, NI
- Kingston, Surrey, JM
- Buenos Aires, Argentina, AR
- Panama City, Panama, PA
- Tegucigalpa, Honduras, HN
- Cape Town, South Africa, ZA
- Rabat, Morocco, MA
- Mexico City, Mexico, MX
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About this listing
Published on Ashby under the board identifier Hirehangar, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 5 September 2026, last checked 27 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.