Hire Hangar
Customer Support Specialist – AI Assisted
- Location
- Cape Town, South Africa, ZA
- Arrangement
- Remote
- Employment type
- Contract
- Posted
- 28 July 2026 (about 2 months ago)
Checked about a month agoApplications go to the employer, never to RoleSprint
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
JOB TITLE: CUSTOMER SUPPORT SPECIALIST – AI ASSISTED
Location: Remote Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)
ROLE OVERVIEW
We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.
KEY RESPONSIBILITIES
- Provide timely and professional customer support via email, chat, and ticketing systems
- Use AI-assisted tools to draft, summarize, and optimize customer responses
- Resolve order, product, and account-related inquiries efficiently
- Escalate complex issues and collaborate with internal teams as needed
- Maintain accurate support records and ticket documentation
- Follow support workflows, SLAs, and quality standards
- Contribute to improving AI prompts, macros, and support processes
REQUIRED QUALIFICATIONS
- Hands-on experience in customer support or customer service roles
- Experience using AI tools to assist with customer communication or workflow efficiency
- Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
- Strong written communication skills and attention to detail
- Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
PREFERRED QUALIFICATIONS
- Experience supporting e-commerce or digital-first businesses
- Familiarity with ticketing systems and support KPIs
- Experience contributing to knowledge bases or help centers
TOOLS & TECHNOLOGY
- Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
- AI Tools: ChatGPT, AI-powered macros, or similar
- Collaboration: Slack, Zoom, Google Workspace
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
Locations
- Cape Town, South Africa, ZA
- Santiago, Chile, CL
- Casablanca, Morocco
- Davao City, Philippines
- Johannesburg, South Africa, ZA
- Rabat
- Medellín, Columbia, CO
- Lima, Peru
- Buenos Aires, Argentina, AR
- Addis Ababa, Ethiopia
- Panama City, Panama
- Mexico City, Mexico, MX
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About this listing
Published on Ashby under the board identifier Hirehangar, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 28 July 2026, last checked about a month ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.