Order Management Coordinator

ABOUT KRAKEN KINETICS

Kraken Kinetics designs and manufactures advanced kinetic solutions that enable modern warfighting capabilities for the United States Armed Forces and its allies. We specialize in mission-tailored warheads and firing systems for unmanned and autonomous weapon platforms, delivering production-ready solutions at speed to address urgent national security challenges.

Our team brings decades of specialized Department of War experience across the full lifecycle of kinetic system development—from concept and design through testing, manufacturing, and operational deployment. Built on a foundation of work that helped lead the DoW into the era of kinetic drones, Kraken Kinetics combines commercial agility with deep technical expertise to deliver DEFINITIVE LETHALITY™ when it matters most.

POSITION SUMMARY

Location: On-site

The Order Management Coordinator owns the quote-to-invoice process. This role enters RFQs, quotes, and purchase orders into our systems, tracks every open order, follows up to keep dates on track, and ensures product ships on time so the PO can be closed and invoiced. You are the person who keeps orders moving and gives the team a clear picture of what is open and what is at risk.

KEY RESPONSIBILITIES

- Enter RFQs, quotes, and customer purchase orders into ERP and related systems (NetSuite, Monday.com http://Monday.com, and supporting tools) with high accuracy

- Maintain complete, current records so sales, production, and finance are working from the same information

- Track all open orders, due dates, and priorities; follow up internally and with customers/suppliers as needed

- Expedite as required to hit ship dates and close out POs

- Confirm shipment and complete the hand-off to invoicing

- Produce regular reports on open orders, aging, priorities, and at-risk items

- Flag missing information, delays, or exceptions early and drive them to resolution

- Support process improvements as we formalize order-to-cash workflows

QUALIFICTIONS

- 2+ years in order entry, order management, sales support, or similar administrative/operations role

- Strong attention to detail and follow-through

- Comfortable with ERP or order-management systems (NetSuite experience a plus)

- Proficient in Excel and standard business tools

- Able to manage multiple open items, follow up persistently, and keep others informed

- Clear written and verbal communication

- High school diploma or equivalent required; associate degree preferred

Preferred Qualifications

- Experience in manufacturing, distribution, or government/defense-related production

- Export -control awareness (for ITAR controlled orders etc. - must be a U.S. Person due to access to export-controlled information)

- Familiarity with quotes, POs, RFQs, and the path from order to shipment to invoice

- Experience producing status or aging reports

SALARY & BENEFITS

Kraken Kinetics is committed to offering a competitive compensation package to attract and retain top talent. This full-time, on-site exempt position offers an annual salary range of $65,000- $70,000 depending on qualifications and experience.

Benefits included:

- Generous PTO policy

- Comprehensive medical coverage (80% company-paid for employee + dependents).

- Vision & dental (100% company-paid)

- Short and long-term disability coverage (100% company-paid)

- Generous 401(k) retirement plan

- Company-paid life insurance

- Great teammates and well stocked snacks

LIFE IN MOORE COUNTY, NC (PINEHURST AREA)

Kraken Kinetics is based in Moore County, North Carolina, home to Pinehurst, a nationally recognized destination offering an exceptional quality of life.

Employees benefit from a low cost of living, minimal congestion, and a strong sense of community, with easy access to larger metropolitan areas, including Raleigh-Durham.

Whether you're looking to accelerate your career or put down long-term roots, the Pinehurst area offers a compelling alternative to traditional tech and defense hubs.

We are committed to supporting relocation for the right candidates.

Watch what it’s like to live here: [ Video Link] https://youtu.be/gXuJhhVhcn8

EQUAL OPPORTUNITY EMPLOYER

Kraken Kinetics is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and welcome applicants of all backgrounds.