DepthFirst
IT Support Specialist
- Location
- San Francisco, CA, US
- Arrangement
- On-site
- Employment type
- Full-time
- Posted
- 13 November 2026 (yesterday)
Checked yesterdayApplications go to the employer, never to RoleSprint
About this role
IT SUPPORT SPECIALIST
Location: San Francisco Employment Type: Full time Location Type: On-site
ABOUT DEPTHFIRST
We believe that software is the foundation of modern civilization. Yet vulnerabilities threaten its integrity, security, and resilience. We are on a mission to secure the world's software.
depthfirst is building security AI agents to detect and remediate critical software vulnerabilities across large customer codebases and popular open source software.
Our founding team brings deep expertise in data, infrastructure, security, and AI, with leaders from DeepMind, Databricks, Square, and Faire.
ABOUT THIS ROLE
We're looking for an IT Support Specialist to improve the everyday technology experience at depthfirst. You'll help new hires get started, support the tools and devices employees rely on, and keep meetings and company events running smoothly.
You'll work closely with Security and People Operations to resolve issues, improve processes, and help our growing team stay productive.
YOU'RE EXCITED ABOUT THIS ROLE BECAUSE YOU WILL...
- Improve onboarding by preparing laptops, accounts, and applications before day one and helping new employees get set up.
- Support internal tools such as Slack, Zoom, Google Workspace, Claude, and Codex, helping employees with access, configuration, and effective use.
- Be the first point of contact for computer, software, sign-in, and connectivity issues, following requests through resolution and escalating when needed.
- Keep meeting rooms ready and provide AV setup, testing, and live support for all-hands and other company events.
- Coordinate hardware purchasing, inventory, repairs, replacements, and returns, keeping laptops and everyday accessories available.
- Create clear documentation and improve recurring workflows, including onboarding, approved access requests, and offboarding, through better processes and lightweight automation.
QUALIFICATIONS
- 2–3 years of experience in IT support, help desk, desktop support, or a similar role.
- Hands-on experience troubleshooting macOS, applications, peripherals, and basic network connectivity.
- Experience supporting workplace tools such as Google Workspace, Slack, and Zoom, with the ability to learn new applications quickly.
- Familiarity with conference-room AV, including microphones, cameras, displays, and video conferencing.
- Basic understanding of account provisioning, single sign-on, multi-factor authentication, and device management.
- Clear communication, a helpful and patient approach, and strong organization and follow-through.
BONUS POINTS FOR
- Experience supporting a high-growth startup.
- Familiarity with Okta and device-management platforms such as Iru or Jamf.
- Experience using AI tools, simple scripts, or workflow automation to reduce repetitive work.
Work location
- San Francisco, CA, US
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About this listing
Published on Ashby under the board identifier Depthfirst, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 13 November 2026, last checked yesterday. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.