Senior Operations Manager

Blueberry's Mission:

Our mission is to turn every family’s living room into their own personal pediatric urgent care. We combine home exam kits, concierge-like access, and AI-enabled Pediatricians to provide affordable and near-instant clinic-level care, 24/7. We believe every child deserves access to top-quality healthcare.

We’ve proven that by drastically improving access and turning healthcare into a consumer-grade experience, we drive better health outcomes for children and families while dramatically reducing medical costs for parents and health plans (up to 50% reduction in ED costs).

We are a mission and values driven company. You can learn more about our values HERE https://drive.google.com/file/d/1WbORoU9L17875Re3r0psjPcALDGUvDMa/view. 🫐 💙

Note: Beware of Scammers. Blueberry will NEVER ask you to download software/apps or request sensitive personal information like bank accounts or social security numbers. If you received an email requesting this information it is likely a scam. We are only accepting candidates through our job board.

The Opportunity:

We’re looking for a Senior Manager of Operations to drive critical functions within our Operations department across the urgent care business as well as expansion business lines in this next phase of Blueberry’s growth. Operations is the engine that enables Blueberry to deliver greater access to care and affordability to every child and family. Your north star is to help us further this mission while ensuring sustainability in our business model. That means driving cost and efficiency improvements across key areas of the business while ensuring that we’re delivering an unparalleled care experience to our members, from response times to customer support.

You’ll champion the use of responsible AI to drive automation opportunities and process improvements across our workflows, from end-to-end clinician staffing to licensing & credentialing workflows and medical kit supply chain management. You’ll partner with functional leads to track department KPIs and drive progress toward goals. Additionally, as Blueberry expands into new business lines, you’ll contribute to the clinical operations strategy so we can deliver the same delightful experience we’ve provided to thousands and thousands of our urgent care members over the years. This role reports to the Vice President of Operations.

What You’ll Own

Depending on the candidate, you will be accountable for all or the vast majority of the following domains, and will be expected to be a thought partner on the others.

AI Leverage and Process Improvement

- Champion responsible AI usage across the department to implement automation opportunities and drive process improvement.

- Build, test, launch, and continuously improve AI-powered workflows.

- Scope and prioritize improvement initiatives that will yield the greatest ROI.

- Develop and recommend tooling that enables the team to 10x their efficiency.

Capacity Planning & Forecasting

- Own the supply and demand model for all business lines.

- Partner with our data scientist to refine our forecasting algorithm.

- Build and maintain the long-term capacity planning model that supports our growth targets.

Clinician Staffing

- Continuously improve our clinician staffing process across multiple lines of business.

- Identify opportunities for automation for both the centralized staffing process and the clinician experience.

Licensing & Credentialing

- Develop automated reporting and oversight infrastructure that ensures clinician licenses and credentials remain active.

- Support our Operations team in managing our third-party licensing and credentialing vendors as needed.

- Collaborate with the growth team to forecast future L&C needs and problem-solve potential payer credentialing bottlenecks during client implementations.

Medical Kit Supply Chain

- Partner with our Supply Chain Manager to identify opportunities to improve kit delivery times.

- Enhance our inventory management infrastructure along with supply and demand forecasting.

- Identify savings opportunities while ensuring consistency in device quality.

Customer Support

- Partner with team leadership to scope and implement automation opportunities that enable us to continue providing personalized customer service at scale.

- Collaborate with product and engineering to align on improvement initiatives that make it onto the product roadmap.

Cross-Functional Partnership

- Build strong working relationships across clinical, growth, product, and leadership.

- Lead cross-functional special initiatives as business needs arise.

- Contribute to cross-functional workgroups and planning efforts.

- Turn data and project updates into actionable insights and clear recommendations for leadership.

Experience You’ll Need:

- 5+ years of healthcare operations experience.

- Process-obsessed and detail-oriented: you see inefficiency and can’t help but fix it.

- Passion for and demonstrated excellence at solving complex operational problems.

- Genuinely excited by automation, tooling, and AI.

- A track record of exceeding financial and operational goals.

- Strong quantitative instincts: comfortable pulling, analyzing, and reasoning from data, while marrying it with qualitative insights.

- Comfort operating with ambiguity, and the ability to be decisive and thrive in a high-growth environment.

- Clear written and verbal communication; able to build trust and consensus across clinical, growth, product, and leadership.

Preferred Qualifications:

- Experience driving margin or cost improvements.

- Familiarity with telehealth staffing processes, software, and reporting tools.

- Understanding of clinician licensing, Medicaid enrollment, and payer credentialing processes with health insurance plans.

- Experience managing an international supply chain, from sourcing and packaging to 3PL fulfillment and last-mile deliveries.

Expected salary for this role is $120,000 - $133,000 depending on location and experience. The role will have a bonus target in 2027. Equity will also be included.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.