Clera
Operations Lead
- Compensation
- $180K–$220K / yr
- From job posting
- Location
- New York, NY, US
- Arrangement
- Remote
- Employment type
- Full-time
- Level
- Lead
- Posted
- 23 September 2026 (7 days ago)
Checked 6 days agoApplications go to the employer, never to RoleSprint
About this role
ABOUT THE ROLE
This is an end-to-end ownership role for one of three core operational domains: customer operations, payment operations, or fincrime operations. You report directly to the COO and are trusted with full decision-making authority from day one, running your domain like a product team inside a modern, API-first banking platform built for global fintechs and digital asset companies.
WHAT YOU'LL DO
- Sit in the queue yourself during your first couple of months to map exactly where processes break and define the KPIs that prove the system works.
- Ship the first wave of automations by months 3 and 4, validating the operating model on a live cohort and driving measurable volume increases.
- Scale agents across your domain by months 5 and 6, leaving humans only the highest-risk decisions while the long tail runs hands-off.
- Spec agents and shape tooling directly alongside Engineering and Product rather than filing tickets at them.
- Own escalation paths, SOPs, and metrics, drafting and rewriting them as the system evolves.
- Measure success by volume multiplying while headcount stays flat, not by team size.
WHAT WE'RE LOOKING FOR
- 3 or more years building products or processes at a bank, fintech, payments, or crypto company, or equivalent tier-1 consulting experience with regulated financial services exposure.
- Production automations or agents already running in live environments, not just proofs of concept.
- Hands-on experience doing the operational work yourself, including queue management, case handling, or transaction processing.
- Experience designing end-to-end operational domains: process design, SOP creation, KPI definition, and tooling selection.
- Instinct to automate first and build systems smaller rather than add headcount.
- Experience working directly with engineering and product teams to spec and build operational tooling.
- Comfort in regulated financial services environments such as banking, payments, or fintech operations.
- Experience with compliance, risk, or fincrime workflows is a strong plus.
- Familiarity with AI agents, LLMs, or intelligent automation systems is a strong plus.
- Based in New York or willing to relocate.
COMPENSATION & BENEFITS
Base salary: $180,000 to $220,000 USD annually. Visa sponsorship is available.
LOCATION
On-site in New York, NY, USA.
Work location
- New York, NY, US
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About this listing
Published on Ashby under the board identifier Clera, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 23 September 2026, last checked 6 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.