Clera
Senior Agent Product Manager
- Location
- Los Angeles, CA, US
- Arrangement
- Remote
- Employment type
- Full-time
- Level
- Senior
- Posted
- 29 September 2026 (yesterday)
Checked todayApplications go to the employer, never to RoleSprint
About this role
ABOUT THE ROLE
This is a senior, customer-facing role at a fast-growing AI platform company serving the financial services industry. You will own the end-to-end delivery of AI agent implementations for enterprise customers, sitting at the intersection of product, engineering, and customer success. The work directly shapes how financial institutions automate complex customer operations at scale.
WHAT YOU'LL DO
- Scope and lead end-to-end implementation projects that embed the AI platform deeply into customer operations and drive measurable outcomes.
- Conduct discovery sessions to define customer objectives, requirements, and the operational landscape needed for a successful deployment.
- Guide customers in configuring and optimizing AI agent capabilities to address their unique operational challenges and maximize resolution rates.
- Analyze performance data continuously to track AI effectiveness, surface insights, and drive improvement.
- Serve as the primary technical interface during pre-sales, supporting proof-of-concepts, due diligence, and a smooth transition to implementation.
- Collaborate with internal AI, engineering, and sales teams as the voice of the customer to shape the product roadmap.
- Build scalable, repeatable onboarding and implementation processes that set customers up for long-term success.
- Manage project risks and governance related to AI deployment, ensuring compliance, security, and responsible AI standards are met.
WHAT WE'RE LOOKING FOR
- 5 or more years in forward-deployed, customer-facing technical roles delivering enterprise software or AI platform implementations.
- Hands-on experience with APIs, system integrations, and technical solution design in enterprise environments.
- Proven track record owning complex, multi-stakeholder projects end-to-end from scoping through delivery.
- Comfortable using analytical tools and SQL or data warehouses (such as BigQuery) to analyze performance metrics and guide decisions.
- Experience supporting pre-sales cycles, including designing and running POCs and technical due diligence.
- Familiarity with compliance, security, or risk governance requirements in enterprise or regulated technology deployments.
- Entrepreneurial mindset with the ability to devise pragmatic solutions that balance customer goals with technical feasibility.
- Experience with AI or ML product management, agent-based automation, or intelligent workflow design is a plus.
- Background in financial services, fintech, or other regulated industries is a plus.
LOCATION
On-site in Los Angeles, CA. Visa sponsorship is not available for this role.
Work location
- Los Angeles, CA, US
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About this listing
Published on Ashby under the board identifier Clera, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 29 September 2026, last checked today. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.