Clera
Founding Customer Success Manager
- Compensation
- €60K–€70K / yr
- From job posting
- Location
- Berlin, DE
- Arrangement
- On-site
- Employment type
- Full-time
- Level
- Manager
- Posted
- 26 September 2026 (4 days ago)
Checked 4 days agoApplications go to the employer, never to RoleSprint
About this role
ABOUT THE ROLE
This is a founding Customer Success Manager role at an early-stage healthtech startup serving veterinary practices in Germany. You will own the entire customer journey end to end, from onboarding through renewal, and play a direct role in shaping how the company builds lasting relationships with a traditional, largely non-bilingual customer base of German veterinarians.
WHAT YOU'LL DO
- Own the full customer lifecycle: onboarding, ongoing support, check-ins, renewals, and expansion.
- Serve as the primary point of contact for veterinary practice customers, handling support tickets in German and English.
- Run regular proactive check-in calls with customers, conducted in German.
- Analyze churn signals and intervene proactively to retain at-risk accounts.
- Identify and execute upsell and expansion opportunities across the customer base.
- Collect and synthesize customer feedback to share with product and engineering teams.
- Build CS processes and playbooks from the ground up as the first dedicated hire in this function.
WHAT WE'RE LOOKING FOR
- Native or C2-level German speaker; fluent English as well.
- 1 to 4 years of experience in a customer success, account management, or customer-facing support role, ideally in a SaaS or B2B environment.
- Demonstrated track record managing churn and retention, and running upsell or expansion conversations.
- Experience collecting, synthesizing, and communicating customer feedback to internal product and engineering teams.
- Comfortable building or automating CS processes in a founding, broad-scope role.
- Experience creating customer-facing documentation, FAQs, or training materials.
- Familiarity with SaaS metrics such as churn rate and NRR is a plus.
- Any practical background in a veterinary or healthcare environment is a strong bonus.
COMPENSATION & BENEFITS
Salary range: 60,000 to 70,000 EUR annually. Visa sponsorship is not available for this role.
LOCATION
On-site in Berlin, Germany.
Work location
- Berlin, DE
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About this listing
Published on Ashby under the board identifier Clera, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 26 September 2026, last checked 4 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.