Clera
Operations Lead
- Compensation
- $180K–$220K / yr
- From job posting
- Location
- New York, NY, US
- Arrangement
- Remote
- Employment type
- Full-time
- Level
- Lead
- Posted
- 31 October 2026 (5 days ago)
Checked 5 days agoApplications go to the employer, never to RoleSprint
About this role
ABOUT THE ROLE
Own a core operational domain at an early-stage financial technology company, such as customer operations, payment operations, or financial crime operations. You will build its processes, metrics, tooling, and automations, partnering directly with the COO and working closely with Product and Engineering.
WHAT YOU'LL DO
- Handle operational cases directly at first to identify process gaps and establish meaningful performance metrics.
- Design and launch production automations, then validate them with live workflows and measure their impact.
- Scale automated agents across your domain while reserving human review for high-risk or complex decisions.
- Work alongside Product and Engineering to specify agents and build operational tools.
- Create and maintain escalation paths, standard operating procedures, and performance metrics.
- Improve throughput while keeping operational processes efficient and headcount stable.
WHAT WE'RE LOOKING FOR
- At least 3 years of experience building products or processes in banking, fintech, payments, or crypto, or consulting experience with regulated financial services.
- Experience shipping production workflow automations or agents, including AI or LLM-based systems where applicable.
- Hands-on operational experience, such as queue management, case handling, or transaction processing.
- Experience owning end-to-end operational domains, including process design, SOPs, KPI definition, and tooling.
- Ability to define and optimize operational metrics and collaborate with Product and Engineering to build systems.
- Relevant experience in regulated financial services, with exposure to compliance, risk, financial crime, payments, or settlement operations beneficial.
- Experience building or scaling operations in an early-stage or high-growth environment is valuable.
COMPENSATION & BENEFITS
Base salary: $180,000 to $220,000 USD annually. Visa sponsorship is available.
LOCATION
On-site in New York, New York, United States. Candidates based elsewhere must be willing to relocate.
Work location
- New York, NY, US
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About this listing
Published on Ashby under the board identifier Clera, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 31 October 2026, last checked 5 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.