Clera
Operations Lead
- Location
- New York, NY, US
- Arrangement
- Remote
- Employment type
- Full-time
- Level
- Lead
- Posted
- 14 November 2026 (yesterday)
Checked todayApplications go to the employer, never to RoleSprint
About this role
ABOUT THE ROLE
Own a core operational domain at an early-stage fintech company, such as customer operations, payment operations, or financial crime operations. You will build and improve its processes, metrics, tooling, and automation in close partnership with Product and Engineering.
WHAT YOU'LL DO
- Handle operational cases directly at first to identify process gaps and establish useful performance metrics.
- Design and launch production automations, then measure their impact on throughput and quality.
- Develop agent-based workflows that automate routine work while routing high-risk decisions to people.
- Work alongside Product and Engineering to define and build operational tools and systems.
- Create and maintain SOPs, escalation paths, KPIs, and domain processes.
- Improve operational capacity while keeping the approach hands-on and automation-focused.
WHAT WE'RE LOOKING FOR
- Approximately 3 to 6 years of experience building products or processes in fintech, banking, payments, crypto, or regulated financial services consulting.
- Hands-on operations ownership at a technology startup, ideally an early-stage company.
- Experience shipping production workflow automations or agents, including AI or LLM-enabled systems.
- Experience owning operational domains end to end, from case handling and process design to SOPs, KPIs, and tooling.
- Strong understanding of regulated financial operations, with compliance, risk, financial crime, payment, clearing, or settlement experience valued.
- Ability to work directly with Product and Engineering to shape operational systems.
- A proactive, practical approach to solving operational problems through automation rather than adding manual capacity.
COMPENSATION & BENEFITS
Base salary: $180,000 to $220,000 annually. Visa sponsorship is available.
LOCATION
On-site in New York, New York. Candidates must be based in New York or willing to relocate.
Work location
- New York, NY, US
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About this listing
Published on Ashby under the board identifier Clera, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 14 November 2026, last checked today. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.