Clera
Customer Success Manager
- Compensation
- €60K–€70K / yr
- From job posting
- Location
- Berlin, DE
- Arrangement
- On-site
- Employment type
- Full-time
- Level
- Manager
- Posted
- 10 November 2026 (5 days ago)
Checked 4 days agoApplications go to the employer, never to RoleSprint
About this role
ABOUT THE ROLE
As the first dedicated customer success hire at a healthtech startup, you will own the end-to-end customer journey for veterinary practices. You will help customers get value from the service while building the processes that support strong relationships and retention.
WHAT YOU'LL DO
- Guide customers through onboarding, ongoing support, check-ins, renewals, and expansion.
- Handle support tickets and serve as the primary point of contact for veterinary practices.
- Conduct regular customer check-in calls in German.
- Monitor churn signals and take proactive steps to retain at-risk customers.
- Identify and pursue upsell opportunities with existing customers.
- Gather and share customer feedback with product and engineering teams.
- Create customer success processes, playbooks, and operational automations.
- Contribute to customer-facing documentation, FAQs, or training materials.
WHAT WE'RE LOOKING FOR
- One to four years of experience in a full-time customer success, account management, customer support, or similar customer-facing role.
- Native or C2-level German proficiency, with strong written and verbal communication skills in German and English.
- Experience managing customer relationships end to end, including support, retention, and expansion conversations.
- Ability to identify churn risks, implement retention strategies, automate operational processes, and communicate customer feedback clearly.
- Comfort using business software, email tools, and digital organization systems.
- Familiarity with SaaS or subscription business models and customer metrics such as churn rate or net revenue retention is helpful.
- Practical experience in a veterinary practice or another healthcare setting is helpful.
COMPENSATION & BENEFITS
Annual salary: €60,000 to €70,000. Visa sponsorship is not available.
LOCATION
On-site in Berlin, Germany.
Work location
- Berlin, DE
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About this listing
Published on Ashby under the board identifier Clera, which is the name the employer’s own job board carries. RoleSprint has not verified the company’s registered or trading name, so it is shown exactly as published rather than tidied up.
RoleSprint is not the employer and not a recruiter. Applications are made on the employer’s own site and never reach us; what RoleSprint does is help you decide whether a role is worth your time and prepare for it if it is.
Published 10 November 2026, last checked 4 days ago. A posting stops being advertised here 90 days after the employer published it, and one the employer takes down is marked closed rather than quietly removed.