Senior Manager, Clinical Technology Innovation, Digital & Technology Transformation

ABOUT CHARTIS

The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, equitable, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better.

Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville.

Remote work is allowed.

Role Overview

The Senior Manager, Clinical Technology Innovation will play a key leadership role within Chartis’ Digital & Technology Transformation line of business, helping healthcare organizations navigate complex, technology-enabled transformation. This individual will bring deep expertise in clinical informatics, EHR readiness, and change management, with a particular focus on Epic environments, to help clients successfully prepare for, implement, optimize, and sustain large-scale technology initiatives.

In this role, the Senior Manager will partner with health system executives, clinical leaders, operational stakeholders, and informatics teams to advise clients on technology-enabled clinical transformation, including clinical informatics, Epic readiness, workflow redesign, stakeholder engagement, organizational change, adoption planning, governance, and value realization. This individual will lead complex client engagements, translating clinical, operational, and technology considerations into actionable recommendations that align with organizational priorities.

Beyond client delivery, the Senior Manager will contribute to the continued growth of the practice through business development, thought leadership, and the mentorship of junior team members. As a trusted advisor and engagement leader, this individual will play an important role in strengthening client relationships, delivering measurable outcomes.

Responsibilities

- Lead the delivery of client engagements within Chartis’ Digital & Technology Transformation line of business, including directing engagement team activities, guiding problem solving, and overseeing analyses and deliverables

- Serve as a senior advisor on complex transformation engagements, helping clients understand how EHR and workflow changes affect care delivery, patient safety, clinician experience, and operational performance

- Understand and advise on the lifecycle of the EHR from strategy, selection, implementation through optimization and the aligned operational impacts of these technology changes.

- Advise on governance, decision-making, accountability, and risk mitigation strategies that support successful transformation

- Assess organizational readiness, evaluate clinical workflows and end-user impacts, and develop practical strategies that drive adoption, improve performance, and support long-term transformation.

- Lead readiness and informatics workstreams across Epic implementation, optimization, refuel, and broader transformation efforts

- Help clients define, measure, and realize value from EHR and digital transformation investments through clear success measures, accountability, and sustainability plans

- Develop compelling recommendations that help clients understand the need for change, illustrate the complexities and implications of transformation, and influence stakeholders to align around decisions and take action.

- Apply thought leadership to client engagements by developing practical frameworks, methods, and approaches that improve delivery quality and create broader impact across the firm

- Build and maintain trust-based relationships with existing and prospective clients

- Coach and mentor client leaders and Chartis colleagues through practical, apprenticeship-based learning

- Foster collaboration within engagement teams, across practices, and throughout the firm

- Help maintain a collaborative culture that attracts, develops, and retains mission-driven consulting professionals

Qualifications and Desired Skills

- Deep expertise in clinical informatics, clinical workflow assessment, operational readiness, and technology-enabled transformation.

- Significant Epic experience required, including leading readiness, adoption, implementation, or optimization efforts within health systems.

- Strong understanding of clinical operations and the impact of technology changes on care delivery, clinician experience, and patient outcomes.

- Clinical background strongly preferred, including nursing, therapy, or other direct patient care experience.

- Experience with Epic refuel, post-go-live optimization, or clinical workflow enhancement strongly preferred.

- Demonstrated ability to advise senior healthcare leaders, manage complex projects, and influence cross-functional stakeholders.

- Strong analytical, problem-solving, communication, and people leadership skills.

- Prior management consulting experience and Epic application certification preferred.

- Advanced degree preferred (e.g., MBA, MHA, MPH, MSN).

Salary range: $158,000-200,000, plus may be eligible for an annual discretionary bonus. The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs. In addition, Chartis offers several benefits including medical, dental, vision, HSA, FSA, disability insurance, life insurance, 401(k) match, paid time off, wellness stipend, and additional voluntary benefits.

At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives they provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.